Term and Conditions

Last updated: [Insert Date]

Welcome to Water N Plants (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website waternplants.com and all purchases made through our online store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to individuals aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on waternplants.com, including text, images, logos, and product descriptions, is our property or licensed to us and protected by copyright laws. You may not:

• Reproduce, distribute, or modify any content without our written permission
• Use our content for commercial purposes
• Use data mining or extraction tools on our site

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However:

• Plant sizes and growth characteristics are estimates
• Actual colors may vary slightly due to monitor settings
• Seasonal availability may affect some products

2.2 Product Care Responsibility

Plants are living organisms that require proper care. We provide care instructions, but ultimate responsibility for plant health after delivery rests with the customer.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion, including for:

• Suspected fraudulent activity
• Errors in pricing or product information
• Shipping restrictions to your location

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method at the time of order confirmation.

3.3 Pricing and Taxes

All prices are in GBP (£) and include VAT where applicable. International customers may be responsible for:

• Customs duties
• Import taxes
• Other fees imposed by your country

4. Shipping and Delivery

4.1 Shipping Areas

We ship worldwide except to:

• Certain Asian countries (specific restrictions available upon request)
• Remote regions with limited carrier access

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

4.3 Delivery Responsibilities

Once items leave our facility, responsibility transfers to the shipping carrier. Please:

• Inspect packages immediately upon delivery
• Report any visible damage to the carrier and to us within 24 hours
• Provide a secure delivery location if you won’t be present

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original condition within 15 days of delivery. Exceptions include:

• All live plants (houseplants, perennials, shrubs, bamboos, grasses, climbers, conifers, bonsai)
• Flower seeds (due to difficulty verifying if planted)
• Used care products (fertilizers, pesticides, etc.)
• Personalized or made-to-order items

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order details
2. Wait for our RMA number and instructions
3. Securely package the item with all original materials
4. Ship to: Water N Plants Returns, 93 Byard Ln, Nottingham, GB NG7E 6MW

5.3 Refund Processing

Refunds are issued to your original payment method within:

• 3-5 business days for credit cards
• 24 hours for PayPal

Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide:

• Current, complete delivery information
• Valid payment details
• Any special delivery instructions

6.2 Plant Care After Delivery

Customers are responsible for:

• Properly acclimating plants to their new environment
• Following provided care instructions
• Protecting plants from extreme weather during transit from delivery location to final planting site

7. Limitations of Liability

To the extent permitted by law, Water N Plants shall not be liable for:

• Any indirect, incidental, or consequential damages
• Losses resulting from improper plant care after delivery
• Delivery delays caused by factors beyond our control (weather, customs, etc.)
• Minor variations in plant size or appearance from website images

8. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Mail: Water N Plants, 93 Byard Ln, Nottingham, GB NG7E 6MW